We value your privacy

1. About this policy

This Privacy Policy explains how goDonate Ltd (“goDonate”, “we”, “us”, “our”) collects and uses personal data when you visit our website, contact us, or interact with our services.

2. Who we are

goDonate Ltd provides digital fundraising technology to charitable organisations.

For the purposes of data protection law, goDonate Ltd is the data controller of the personal data described in this policy.

3. Personal data we collect

We may collect and process the following categories of personal data:

Information you provide

  • Name
  • Email address
  • Telephone number
  • Organisation name
  • Job title
  • Information submitted via contact forms, demo requests, or enquiries
  • Information provided at events or through direct interactions

Information collected automatically

  • IP address
  • Device type and identifiers
  • Browser type and version
  • Pages visited and interactions on our website

Recruitment data

If you apply for a role with us, we may process information relevant to your application, which may include additional personal data.

Information from third parties

We may obtain limited information from publicly available sources (such as LinkedIn or organisational websites) where relevant to our business activities.

4. How we use personal data

We use personal data to:

  • Respond to enquiries and provide requested information
  • Provide demonstrations of our products and services
  • Manage relationships with clients and prospective clients
  • Send relevant communications about our products, services, and events
  • Improve our website, products, and services
  • Monitor and analyse usage of our website
  • Ensure the security of our systems and services
  • Comply with legal and regulatory obligations

5. Legal basis for processing

We rely on the following legal bases:

  • Legitimate interests, including:
    • responding to enquiries
    • promoting our services in a professional context
    • improving our products and services
  • Consent, where required (for example, certain marketing communications or cookies)
  • Performance of a contract, where applicable
  • Compliance with legal obligations

You have the right to object to processing based on legitimate interests at any time.

6. Marketing communications

We may send you information about goDonate’s products, services, insights, and events where:

  • You have requested information from us, or
  • We believe the content is relevant to your professional role

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

7. Cookies and tracking

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly
  • Analyse usage and performance
  • Support improvements to our services

You can manage your preferences through our cookie banner.

8. Sharing personal data

We may share personal data with:

  • Service providers supporting our website, systems, and operations
  • Professional advisers (e.g. legal, financial)
  • Regulators or authorities where required

We do not sell personal data.

9. International transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Data retention

We retain personal data only for as long as necessary to:

  • Respond to enquiries and manage relationships
  • Provide services
  • Comply with legal and regulatory requirements

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

12. Your rights

You have rights under UK data protection law, including:

  • The right to access your personal data
  • The right to request correction of inaccurate data
  • The right to request erasure (in certain circumstances)
  • The right to restrict or object to processing

To exercise your rights, please contact us at:
hello@godonate.digital

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.